Available for hire

Hello, I'm

Samarpan
Gorlewar

I specialize in  |

Commerce graduate with 1.3+ years in Technical Chat Support. Passionate about delivering exceptional customer experiences via voice & chat.

BPO Ready Chat & Voice CSAT Driven
Hire Me My Work
+91 7719840895 Email Me
Samarpan Gorlewar
Support
Chat
CSAT
Top
0 Yrs Experience
0 Daily Queries
0 Languages
Customer Support ◆ Chat Support ◆ Voice Support ◆ CRM Tools ◆ CSAT Champion ◆ Team Player ◆ Fast Resolution ◆ Empathy First ◆ Shift Flexible ◆ US Process ◆ Customer Support ◆ Chat Support ◆ Voice Support ◆ CRM Tools ◆ CSAT Champion ◆ Team Player ◆ Fast Resolution ◆ Empathy First ◆ Shift Flexible ◆ US Process ◆
Who I Am

About Me

Samarpan Gorlewar
Samarpan Gorlewar Customer Support Professional
Nagpur, MH Age 22 Hindi · Marathi · English Sports · Fitness · Music

Customer Support & Technical Support Professional

I am a dedicated and enthusiastic customer support professional from Nagpur with a strong background in technical chat support, client handling, and CRM-based query resolution. With a B.Com degree (CGPA 8.84) and 1.3 years at Habuild Healthcare, I bring analytical thinking and empathetic communication to every interaction.

My experience spans technical troubleshooting, escalation handling, and maintaining high CSAT scores. I am highly adaptable, a fast learner, and thrive in high-volume environments — making me an ideal fit for leading BPO and customer support roles.

First-Contact Resolution focused
Proficient in CRM & ticketing systems
Strong written & verbal English
Night-shift & rotational shift ready
+91 7719840895 samugorlewar@gmail.com WhatsApp
Career Journey

Work Experience

Technical Chat Support Executive

Habuild Healthcare Pvt Ltd

2025 – Present  ·  Current
  • Resolved 50+ daily customer queries via live chat, consistently maintaining high CSAT scores.
  • Diagnosed and troubleshot app & account issues with strong first-contact resolution rates.
  • Escalated complex cases with detailed documentation for seamless senior handoffs.
  • Maintained accurate CRM records of all interactions and follow-ups.
  • Collaborated cross-functionally to relay product feedback and reduce repeat contacts.
CRM ToolsChat SupportTroubleshootingCSAT

Medical Representative

Suyash Herbals & Consumer Products

2021 – 2025  ·  4 Years
  • Built and maintained strong relationships with healthcare professionals across the region.
  • Delivered persuasive product presentations, handling objections with confidence.
  • Consistently met monthly sales targets through effective planning.
  • Coordinated with distributors to ensure timely product availability.
Client RelationsCommunicationSalesPresentations

Store Manager

Sai Medicals, Nagpur

2020 – 2021  ·  1 Year
  • Managed full store operations: billing, inventory & vendor coordination.
  • Handled customer queries ensuring high standards of in-person service.
  • Supervised stock control, reducing shortfall incidents through proactive reordering.
OperationsBillingInventoryCustomer Service
What I Bring

Core Skills

Support Skills

Customer Query Resolution92%
Technical Troubleshooting85%
Conflict & Escalation Handling88%
CRM Tools & Ticketing82%

Communication

English Communication85%
Active Listening & Empathy90%
Multi-tasking Under Pressure87%
Documentation & Reporting80%

Soft Skills & Tools

Teamwork Time Management Problem Solving MS Office CRM Tools Empathy Voice Support Chat Support US Process Adaptability Conflict Resolution Multi-tasking
Academic Background

My Education

Bachelor of Commerce

RTMNU, Nagpur

8.84CGPA
Distinction Nagpur

HSC — 12th Standard

Maharashtra State Board

86.5%HSC
Distinction Nagpur

SSC — 10th Standard

Maharashtra State Board

67.8%SSC
First Class Nagpur
Value I Add

Why Hire Me?

01

BPO Process Ready

Experienced with high-volume chat environments, formal English communication, and customer expectations.

02

Fast Resolution

Focused on first-contact resolution to reduce handle time and improve customer satisfaction scores.

03

Empathy First

Empathy is not just a skill — it's a core value I bring to every customer interaction every day.

04

Growth Mindset

Quick learner with CGPA 8.84 who adapts fast to new tools, processes, and teams.

05

Shift Flexible

Comfortable with rotational shifts, night shifts, and weekend schedules for any BPO role.

06

Team Player

Thrives in collaborative environments working with team leads, escalation, and cross-functional groups.

Get In Touch

Contact Me

Let's connect!

Actively looking for customer support & BPO roles. Reach out directly — I respond fast.

Call Me Directly +91 7719840895
Location Nagpur, Maharashtra — 440034

Send a Message